Shipping policy

SHIPPING POLICY

Thank you for shopping with Rose Mary-Ann.

PROCESSING TIMES

Orders are typically processed and dispatched within 1–3 business days after payment has been received and cleared.

DELIVERY TIMES

Delivery times vary depending on your location and the courier service used. Estimated delivery times are:

• Gauteng: 1–3 business days
• Major South African cities: 2–5 business days
• Outlying areas: 3–7 business days

Please note that these delivery times are estimates and are not guaranteed.

SHIPPING FEES

Shipping fees are calculated at checkout based on the delivery location and order size.

ORDER TRACKING

Where available, tracking information will be provided once your order has been dispatched.

DELAYS

While we make every effort to ensure timely delivery, Rose Mary-Ann cannot be held responsible for delays caused by courier companies, adverse weather conditions, public holidays, strikes, customs procedures, or circumstances beyond our control.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information. Rose Mary-Ann cannot be held responsible for orders delayed, lost, or returned due to incorrect delivery details supplied by the customer.

DAMAGED OR LOST PARCELS

If your parcel arrives damaged, please contact us within 48 hours of receipt and provide photographs of the package and contents. We will work with the courier to investigate and resolve the issue.

CONTACT US

Email: ma@rosemary-ann.co.za
Phone: +27 83 441 2728